At My Buddy Petz, refunds are issued in the form of store credit (digital gift card).
1. Refund Method
Refunds are granted exclusively as a digital gift card with no expiration date.
We do not offer refunds via cash, bank transfer, or credit card chargebacks.
2. Processing Time
Store credit will be issued within 7 business days after the returned item has been inspected.
3. Non-Refundable Items
The following items are not eligible for refunds:
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Products returned outside the 7-day return window
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Products that are not in acceptable return condition
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Shipping costs and taxes
4. Gift Cards
Store credits do not expire and can be used on any future purchase at My Buddy Petz.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can assist you.
6. Questions
If you have any questions regarding this Refund Policy, please contact us at:
📧 contact@mybuddypetz.com